Privacy Policy

Chop It AI Ltd (“Chop It”, “we”, “us”) operates the Chop It mobile app and chop-it.com website (the “Service”). This policy explains what data we collect, why, and your rights under UK GDPR and the Data Protection Act 2018.

Data Controller: Chop It AI Ltd, registered in England and Wales.
Contact: hello@chop-it.com

What we collect

Account data

• Email address, account ID, sign-in method (Apple, Google, email)
• Created when you sign up; used to authenticate you

Content you create

• Recipes you save, import, or generate
• Meal plans, shopping lists, pantry contents, dietary preferences
• Photos you upload (e.g. pantry items, recipe imports)

Subscription and purchase data

• Apple In-App Purchase transaction IDs (via RevenueCat)
• Stripe customer ID and payment status (for web purchases only)
• We never see or store your card number — payment is handled by Apple or Stripe

Usage analytics

• Anonymous events: which features you use, screen views, errors
• Processed by PostHog (analytics) and Sentry (error reporting)
• No personal identifiers attached unless you contact support

Device data (automatic)

• IP address, device model, OS version, app version
• Used for security, fraud prevention, and to fix bugs

Why we collect it (legal bases)

• Contract performance — to provide the meal planning, recipe storage, and subscription services you sign up for
• Legitimate interests — to improve the app, fix bugs, and prevent abuse
• Consent — for optional features like marketing email (where applicable)
• Legal obligation — to keep records for tax and accounting

Who we share data with

We use the following processors. Each one only sees the data necessary to do its job:

• Supabase (database and authentication) — EU/US
• Apple App Store and RevenueCat (iOS purchases) — US
• Stripe (web purchases) — UK/EU/US
• Cloudflare Images (photo storage) — global CDN
• PostHog (product analytics) — EU
• Sentry (crash reporting) — EU/US
• Anthropic (AI features — recipe generation, meal suggestions) — US
• OpenAI (AI features — image generation, transcription) — US

We send only the minimum data required for each AI feature to function (for example, a recipe title or ingredient list). We never sell your personal data. We do not share it with advertisers.

How long we keep it

• Account data: until you delete your account
• Content (recipes, meal plans): until you delete your account or the individual item
• Analytics: up to 12 months, anonymised
• Financial records: 6 years (UK statutory requirement)
• Crash reports: 90 days

Your rights

Under UK GDPR you have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Delete your account and associated data (available in-app: Settings → Delete Account, or see https://chop-it.com/data-deletion)
• Export your data in a portable format
• Object to processing or withdraw consent
• Complain to the Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, email hello@chop-it.com. We respond within 30 days.

Account deletion

You can delete your account at any time from within the app: Settings → Delete Account. This permanently removes your recipes, meal plans, pantry, shopping lists, and account identifiers. Anonymous analytics records may be retained but cannot be linked back to you.

For details on what is deleted and retained, see https://chop-it.com/data-deletion.

Children

Chop It is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, email hello@chop-it.com and we will delete it.

International transfers

Some of our processors are based outside the UK and EU. We use Standard Contractual Clauses or equivalent safeguards to ensure your data is protected to UK GDPR standards regardless of where it is processed.

Changes to this policy

We may update this policy from time to time. Material changes will be notified in-app or by email. The “Last updated” date at the top of this page shows when it was last revised.

Contact

• Email: hello@chop-it.com
• Company: Chop It AI Ltd, England and Wales

If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office at ico.org.uk.